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"Our experience at The Commonwealth was top notch from the moment we pulled up to the valet parking area. We were immediately greeted by Eric, who asked direct questions to establish what we would need. Eric would prove to be the absolute best resource that any hotel guest could ever have. He cared for not only our vehicle, but made sure we had all the information we needed to make the most of our visit to Richmond. Every time we saw him over the course of our stay, he was asking how he could help. He was a great ambassador for the Commonwealth and for the city itself. I didn’t get the name of the young man who checked us in, but he was equally friendly, efficient and welcoming. The hotel itself is gorgeous with tons of historical charm. I prefer to avoid “cookie cutter” hotels and the Commonwealth is in a league of its own. We enjoyed the custom murals throughout and the paintings featured on the room doors had such a whimsical feel. We were tired from driving, so we chose to eat at the Rueger’s restaurant adjacent to the lobby. The food was good and our server, Maria, was engaging and made some delicious cocktails featuring local moonshine from Belle Isle Distillery. We enjoyed talking to her while having our dinner both nights of our stay. Our suite was not large, but it overflowed with style and character. Everything was in good working order and we were able to relax. The linens were clean and comfortable. The bed was firm and we had no problems drifting off to sleep."

"Excellent customer service. Clean and comfortable hotel room."

"The first roomed we booked was for a queen room graden view. The room was nice and clean, very small and had no fridge. The second night we switched to a king room. The king room was big, had a fridge and microwave. The staff was very helpful with making a new reservation for the second night since we had booked through exp"

"Nice hotel, historic building "

"Excellent "

"Monique provided EXCELLENT service at check in patiently answering our questions about the hotel and area. She was professional and had an incredible positive attitude. "

"We enjoyed our stay, really liked our room and the friendly staff. "

"The downside is there is no restaurant in the facility. They rely on a restaurant leased separately. The result is no food available on Mondays at all and limited hours when they are open. Normal restaurant hours but not food service hours in a five star hotel "

"Quiet, clean rooms at a reasonable price. So relaxing we stayed a second night!"